The hotel offers amenities for your comfortable stay and unforgettable experiences
Luxurious Suite!
I was pleasantly surprised with an upgrade to the royal heritage suite, which was beautifully decorated and spacious, enhancing my stay significantly.view full review
Relaxing Oasis
The swimming pool's temperature was perfect for relaxation, and the children's play area was a delight for the kids, making it a wonderful weekend getaway.view full review
Delicious Breakfast
Breakfast offered a fantastic variety of options, and Imtiaz ensured everything was served perfectly, making each morning enjoyable.view full review
Excellent Shower
The bathroom shower had great pressure, making it a refreshing experience after a long day of exploring.view full review
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
courteous service
welcoming atmosphere
lack of room amenities
noise from other rooms
7.6/10
Very good
Rooms
7.9
Location
7.8
Service
8.9
Dining
6.6
Guest reviews
7.6/10
based on 15 reviews
8.8
8.8/10based on 68 reviews
Raymond
United States,
June
2024
8.6/10
Staying at this hotel was a delightful experience. Surrounded by ancient trees and mature gardens, I loved the blend of nature's tranquility with modern comforts like air-conditioned rooms. The room was fantastic, equipped with ample lighting and a TV with various satellite channels, ensuring a clean and comfortable stay. The only downside was the dining experience, which offered limited variety and choices.
Rooms
9.0
The room was fantastic and clean, equipped with adequate lighting & a TV for entertainment with various satellite channels.
Service
9.0
The staff were courteous, polite, and very friendly. Their hospitality made my stay even more enjoyable.
Location
8.0
The hotel is located in Saidu Sharif, Swat, Pakhtunkhwa, in a central location of Mingora. The area offers multiple amenities like a children's play area, swimming pool, gymnasium, indoor games, tennis and badminton courts.
Dining
8.0
After a good night's sleep, the hearty breakfast at the hotel got my day started right. The dining experience was really nice with many options to choose from.
Facilities
9.0
The hotel facilities were great, offering everything I needed for a comfortable stay.
John
United Kingdom,
May
2024
8.6/10
I had a wonderful stay at the hotel! The rooms were a great add-on, especially with the veranda outside. They were well-equipped with adequate lighting and a TV offering various satellite channels. The fare was really good. The service was exceptional – the staff were really helpful without any extra charges, courteous, polite, and accommodating to our individual needs and irregular requests. The hotel's location in central Mingora with a children's play area, swimming pool, gymnasium, indoor games, tennis, and badminton courts was fantastic. However, the grounds did seem a bit neglected and needed some mowing. The dining experience was delightful, getting me going in the morning with many nice options. The facilities were top-notch as well.
Rooms
8.0
The rooms were well-equipped with adequate lighting and a TV for entertainment.
Service
9.0
The staff was really helpful, courteous, and accommodating to our individual needs.
Location
9.0
The location in central Mingora with various amenities was spacious and serene.
Dining
8.0
The dining experience was really nice with many options available.
Facilities
9.0
The facilities at the hotel were excellent.
Eleanor
United Kingdom,
May
2024
6.6/10
My stay at the hotel was a mixed experience. The rooms were decent but lacked basic amenities like an iron and a kettle for tea/coffee, although the Deluxe Room I upgraded to was truly comfortable for families with its generous bed setup. The service was attentive and polite overall, except for a bit of awkward behavior, and the staff excelled in various departments from reception to room service. The location, while set in a beautiful old palace area turned modern, needed some care outside and was a bit far from main attractions. The dining was hit or miss with wholesome dishes but lacking in taste and variety compared to other similar properties. The facilities were adequate for a functional stay, although some improvements could be made.
Rooms
7.0
The Deluxe Room I stayed in was really comfortable, especially for families with different bed options, but missing an iron or a kettle.
Service
8.0
The staff, from arrival to the restaurant, were very polite and attentive with some bizarre behavior that was promptly apologized for.
Location
6.0
The hotel is situated in a valley at an old-fashioned palace locality transformed into a modern lodging facility, though needing maintenance in the surrounding area and quite distant from major attractions.
Dining
5.0
The dining experience offered wholesome meals, but lacked in taste and freshness, especially at breakfast, requiring more variety.
Facilities
7.0
The hotel provides the necessary facilities for a functional stay, but could benefit from some enhancements.
John
United States,
April
2024
8.0/10
I stayed at a very spacious accommodation with a king size bed, mini bar, refrigerator, AC, and a dressing/study table. While it lacked basics like an iron and a kettle with tea/coffee, the room was comfortable and exceeded expectations for the price point.
Rooms
8.0
The room was very spacious and well-equipped, but missed having an iron and a kettle.
Service
7.0
The service was good overall, but there were some instances of unfriendly behavior. Mr Shahab at reception was especially accommodating.
Location
9.0
The hotel is centrally located in Mingora with great facilities like a children's play area, swimming pool, gymnasium, and tennis/badminton courts.
Dining
7.0
The dining options were acceptable, but there is room for improvement in terms of variety and choice. The gourmet salads were a highlight.
Facilities
9.0
The facilities, including the play area for kids, were well-maintained and added value to the stay.
Donald
United Kingdom,
April
2024
7.0/10
The hotel's rooms were enormous with high ceilings, maintaining the original structure's charm, but lacked amenities like an iron and kettle. Although clean and tidy, the rooms were not soundproof, leading to noise from neighboring rooms. The service was exceptionally courteous and helpful, making us feel like part of the family from arrival to dining. Boasting a mix of modernization and scenic beauty, the location was a wonder but needed some upkeep. The dining options, although needing improvement, provided a wonderful experience after a good night's sleep. The facilities were decent but could benefit from enhancements.
Rooms
7.0
The large rooms retained the original architecture's flair but lacked common amenities like an iron and kettle. They were clean and tidy but not soundproof.
Service
9.0
From arrival to dining, the service was extremely courteous and welcoming, treating us like family members.
Location
6.0
The hotel's location in Saidu Sharif, Swat Pakhtunkhaw Pakistan, offers a mix of modernization and scenic beauty but requires better upkeep. It is not close to any tourist points.
Dining
6.0
While the dining options need improvement with limited variety, the experience after a good night's sleep was enjoyable.
Facilities
7.0
The facilities were decent but could be enhanced for a better overall experience.
courteous service
lack of room amenities
Chester
United States,
March
2024
7.4/10
The hotel offers spacious rooms outside the main building, perfect for families looking to stay together. The architecture and ambiance are impressive, but amenities like an iron and tea/coffee facilities were missing. The location is picturesque with beautiful landscapes and old architecture but requires improvements in car parking.
Rooms
8.0
The rooms were enormous with high ceilings, preserving the original structure's mood.
Service
9.0
The service from Serena Swat Management and local staff was very courteous and helpful, catering to various needs.
Location
7.0
The hotel is set in a valley at an old-fashioned palace locality turned into a modern lodging facility.
Dining
6.0
The dining experience needs improvement in offering variety and choice, especially in line with other SERENA properties.
Facilities
7.0
The hotel facilities were satisfactory but lacked some essential amenities like an iron and kettle in the rooms.
Hubert
United Kingdom,
February
2024
8.0/10
The hotel offers spacious rooms ideal for families wanting to stay together, though an upgrade might be needed. The service was exceptional, especially at the restaurant, where the staff was polite and accommodating. The location provides a serene environment with various amenities for both kids and adults. The dining options were average, with limited choices. Overall, a comfortable stay with friendly service.
Rooms
8.0
The rooms are spacious and suitable for families, with options for two families to stay together comfortably.
Service
9.0
The service was amazing, particularly at the restaurant where the staff was polite and attentive.
Location
9.0
The hotel is centrally located in Mingora, offering a serene environment with various facilities such as a play area, swimming pool, and sports courts.
Dining
6.0
The dining experience was average with a limited selection of dishes.
Facilities
8.0
The hotel offers a variety of facilities to enhance the guest experience.
Victor
United Kingdom,
December
2023
8.0/10
My stay at the guest house was a mix of good and not-so-good experiences. I enjoyed the modern gym and green painted verandas with a carom board and table tennis arrangement. However, improvements are needed for a better stay.
Rooms
7.0
The gym and verandas with entertainment options were nice, but room upgradation is necessary.
Service
9.0
The service at the guest house went beyond my expectations. They even arranged a fresh cream apricot cake for us on the house. From room service to the restaurant and bakery, the staff was truly courteous and amazing.
Location
9.0
The location of the guest house was very good, centrally located in Mingora. The presence of children play area, swimming pool, gymnasium, and indoor games like tennis and badminton made it a truly wonderful stay. The entire management, including Serena in Saidu Sharif, Swat, Pakistan, was exceptionally helpful and courteous.
Dining
8.0
The dining experience at the guest house was good overall. It provided a decent start to the day after a good night's sleep with a hearty breakfast. The Indonesian food was a nice touch.
Facilities
7.0
The facilities at the guest house were satisfactory. However, there is room for improvement and upgradation to enhance the overall guest experience.
Roger
United Kingdom,
December
2023
8.0/10
I had a pleasant stay at the hotel. The rooms were cozy, warm, and ideal for families with a king bed in one room and two single beds in the other. Everything was clean, although passing through tables outside the restaurant was a minor inconvenience. The service was welcoming and courteous, with accommodating staff for all our needs and requests.
Rooms
8.0
The rooms were clean and ideal for families with a king bed in one room and two single beds in the other.
Service
9.0
The staff welcomed us at the Reception warmly and were very courteous and accommodating to our individual needs and requests.
Location
9.0
The hotel is centrally located in Mingora with excellent facilities like a children's play area, swimming pool, gymnasium, and indoor games. The view overseeing mountains adds to its charm.
Dining
6.0
The dining experience was average with limited variety and choice due to holidays and low guest numbers.
Facilities
8.0
The hotel offers a range of facilities including room service, car hire, dry cleaning, housekeeping, and more to make the stay convenient.
Clean
Limited dining options
Martin
United Kingdom,
November
2023
8.6/10
Staying at this guest house was a unique experience. The rooms were enormous with high ceilings, preserving the architecture and the mood of the original structure while offering modern amenities like air-conditioning.
Rooms
9.0
I loved the spacious rooms that maintained the original charm with modern conveniences.
Service
10.0
The service here was outstanding. The staff was very courteous, cooperative, and went beyond expectations, even surprising us with a delicious fresh cream apricot cake on the house.
Location
9.0
The location felt like a wonder itself, nestled in a valley among old-fashioned palace buildings but offering modern lodging facilities. The scenery was breathtaking, especially for first-timers in the area.
Dining
7.0
The dining experience was just okay, with decent but not excellent options. However, the breakfast was tasty and fresh.
Facilities
8.0
The facilities were top-notch, with a modern gym and lovely gardens to enjoy.
Scenic location
Limited room size
Scott
United States,
November
2023
7.8/10
The hotel rooms were immaculately clean, incredibly spacious with high ceilings that maintained the architectural charm, but lacked soundproofing causing some noise issues. Despite that, they were well-equipped with ample lighting and a TV offering a variety of satellite channels. The service was exceptionally welcoming, courteous, and aimed to fulfill all requests promptly. The location, nestled in a valley amidst an old-fashioned palace area turned modern lodging, offered a wonderful mix of modernization and scenic beauty. The dining experience had a nice variety of options, yet the service was affected by holidays and low guest numbers.
Rooms
8.0
The rooms were immaculately clean and incredibly spacious with high ceilings, maintaining the architectural charm.
Service
9.0
The service was exceptionally welcoming, courteous, and aimed to fulfill all requests promptly.
Location
7.0
The location was nestled in a valley amidst an old-fashioned palace area turned modern lodging, offering a mix of modernization and scenic beauty.
Dining
7.0
The dining experience had a nice variety of options, yet the service was affected by holidays and low guest numbers.
Facilities
8.0
The facilities were well-maintained and enjoyable.
R.
United Kingdom,
September
2023
8.0/10
The hotel offers spacious rooms converted into a modern gym with high ceilings, preserving the original architecture's charm. The service is extremely cooperative and diligent, making you feel like a part of the family. The location is perfect with beautiful landscaping, though some maintenance is needed. The dining experience is good but has room for improvement, and the facilities are top-notch.
Rooms
8.0
The rooms were clean, nice, and maintained to the equal standard of IHG hotels.
Service
9.0
The staff was there to welcome us at the Reception warmly and were very polite.
Location
7.0
The hotel is in a beautiful setting with old architecture and lovely lawns, though some areas may need maintenance.
Dining
7.0
The dining was wholesome but could use more variety like other SERENA's gourmet salads.
Facilities
9.0
The facilities are great, with a modern gym set-up and green verandas for relaxation and entertainment.
Dick
United Kingdom,
August
2023
7.4/10
The hotel has clean and well-equipped rooms but lacks soundproofing. The service is warm and helpful, especially at the restaurant. The location offers various facilities but needs maintenance. The dining experience is mixed with limited options. Overall, it provides a decent value for money stay.
Rooms
8.0
The rooms were clean and well equipped, but not soundproof.
Service
9.0
The service was warm and helpful, especially at the restaurant.
Location
7.0
The central location offers various facilities but needs maintenance.
Dining
6.0
The dining experience had limited options.
Facilities
7.0
The hotel provides decent facilities.
Douglas
United Kingdom,
June
2023
7.2/10
The hotel is set in a valley at an old-fashioned palace locality offering a modern lodging experience. The rooms are spacious with high ceilings, maintaining the original architecture's charm, but the bathroom is small. The service is accommodating, friendly, and helpful. The location is excellent, although it requires attention. The dining experience needs improvement in taste and variety. The facilities are decent, but there is room for enhancement.
Rooms
8.0
The rooms are enormous with high ceilings, preserving the architecture & the mood of the original structure. The bathroom is small but has basic accessories.
Service
9.0
The service was accommodating to our individual needs and very friendly. The staff was helpful and polite.
Location
7.0
The hotel is located in a valley at an old-fashioned palace locality that has been turned into a modern lodging facility. The staff is very helpful and courteous.
Dining
5.0
The dining options need improvement in taste and freshness, especially at breakfast. Korean food was barely tolerable with poor variety and choice.
Facilities
7.0
The facilities are decent but could be enhanced.
Robert
United States,
June
2023
7.8/10
The guest house offers a modern gym and verandas painted green with a carem board and table tennis setup, suitable for families with different bedding arrangements.
Rooms
7.0
The rooms are converted into a modern gym and feature green painted verandas with a carem board and table tennis setup. Ideal for families with one room having a king bed and the other with two single beds.
Service
9.0
The service was extremely cooperative and diligent, exceeding expectations from the booking process to departure. They even surprised us with a complimentary fresh cream apricot cake.
Location
8.0
The guest house is in downtown Mingora, offering a beautiful old architecture with lovely lawns and a view overseeing the mountains. It's conveniently located with various amenities and facilities.
Dining
7.0
The dining experience was good with many options available, although not excellent. Due to holidays and low occupancy, the service was really nice after a good night's sleep and breakfast.
Facilities
8.0
The guest house offers a range of facilities including a children's play area, swimming pool, gymnasium, indoor games area, and tennis/badminton courts. The facilities are well-maintained and cater to different interests.
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